The The Influence of the Capability of the State Civil Apparatus (ASN) and Work Discipline on the Quality of Public Services at the Banda Aceh City Investment and One Stop Integrated Service (DPMPTSP) Office

Abstract

This study aims to determine the effect of the state civil Apparatus (ASN) ability, work discipline on the quality of public services in investment and one stop integrated services (DPMPTSP) office Banda Aceh City . This study uses primary data obtained by distributing questionnaires to 30 respondents who were selected using the Census sampling method. The data analysis method used is the multiple linear regression method with the help of SPSS 25. The results of the study partially show that ability of state civil service has a positive effect on the quality of public service at the Banda Aceh City DPMPTSP service. Work discipline has a positive and significant effect on the quality of public service at the DPMPTSP Banda Aceh City. Simultaneously, State civil Apparatus Ability and Discipline have a positive and significant impact on the Quality of Public Service at the DPMPTSP Banda Aceh City