Level of Satisfaction of Automotive Mechanical Engineering Students’ Session 1 2024/2025 Towards the Facilities Provided at the Automotive Workshop of Polytechnic Sultan Azlan Shah

Abstract

Ensuring customer satisfaction is essential for maintaining comfort within an organization. In an educational institution, students act as customers whose needs must be met by management. To dignify the polytechnic as a premier educational institution, the level of customer satisfaction with the quality of education, infrastructure facilities, and services must be maintained to produce quality and competitive students in line with the vision and mission aspirations of the polytechnic. This study evaluates the satisfaction of automotive mechanical engineering students with the facilities at the Automotive Workshop Polytechnic Sultan Azlan Shah, Behrang (PSAS). A total of 110 automotive students from the second through the fifth semester who utilized the workshop during session 1 of the 2024/2025 academic year were selected as study samples. This study focuses on workshop layout, tools and equipment facilities, and safety around the workshop. This research study uses a quantitative approach as the primary instrument to collect the study data and was conducted online. Quantitative data obtained from the survey are descriptively analyzed using the Statistical Package for Social Sciences (SPSS) to get the mean score and standard deviation. As a result, the level of satisfaction of Automotive Mechanical Engineering students towards the facilities in the Automotive Workshop is at a moderate-high level, highlighting areas for improvement. These results serve as a guide for polytechnic management to enhance the quality of the facilities in automotive workshops, benefiting future automotive students. Further studies are also recommended for research at other departments in PSAS.

Keywords: Customer Satisfaction, Automotive Workshop, Facilities, Survey, Improvement