TEA: An AI-Driven Innovation for Enhancing Toll Plaza Payment Systems – Design and Implementation Study

Abstract

Toll Ease Apps (TEA) is an innovative mobile application designed to revolutionize the toll plaza experience by providing a seamless, efficient, and barrier-free payment system. By leveraging advanced digital payment technologies, TEA eliminates the need for physical toll booths and gate barriers, enabling uninterrupted vehicle movement and enhancing overall traffic efficiency. The system offers several key advantages, including queue-free transactions, reduced fuel consumption, minimized travel delays, and decreased driver fatigue—factors that collectively contribute to improved highway safety and user convenience. This study is structured into three phases: a preliminary study, a design study, and an implementation study. While previous research has explored the preliminary phase, this paper focuses on the design and implementation stages. The research methodology primarily involves electronic surveys conducted among toll plaza users to evaluate their experiences and perceptions. The findings indicate that TEA is a user-friendly and effective application with significant potential to mitigate congestion, optimize traffic flow, and deliver substantial benefits to both highway users and the broader community.

Keywords: Toll Ease Apps (TEA), Congestion, Toll Plaza, Design Study, Implementation Study