FACTORS INFLUENCING ONLINE SCAM AWARENESS AMONG MALAYSIAN CIVIL SERVANT

Abstract

The study of on online scams in Malaysia is still in its infancy, despite the increasing the number of reported cases in the country. Through a comprehensive analysis of key variables which are attitude, knowledge and environment, the study explores their relationships and the implications for scam awareness in the digital landscape.  This study primarily aims to investigates the factors influencing online scam awareness in Malaysia among civil servants. A quantitative research method is employed, with data collected through purposive sampling. The collected data is analysed using the statistical analysis of IBM SPSS Statistics version 26. The sample consists of 144 Malaysian civil servants. The researcher distributed the questionnaire to the respondents via a Google Form link. The findings indicate that respondents have a high awareness of online scams. Additionally, the findings reveal that attitude, knowledge and environment influence the level of online scam awareness among respondents